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      Human Mental Workload 

      Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research

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      Elsevier

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          Most cited references15

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          Judgment under Uncertainty: Heuristics and Biases.

          This article described three heuristics that are employed in making judgements under uncertainty: (i) representativeness, which is usually employed when people are asked to judge the probability that an object or event A belongs to class or process B; (ii) availability of instances or scenarios, which is often employed when people are asked to assess the frequency of a class or the plausibility of a particular development; and (iii) adjustment from an anchor, which is usually employed in numerical prediction when a relevant value is available. These heuristics are highly economical and usually effective, but they lead to systematic and predictable errors. A better understanding of these heuristics and of the biases to which they lead could improve judgements and decisions in situations of uncertainty.
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            Telling more than we can know: Verbal reports on mental processes.

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              Verbal reports as data.

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                Author and book information

                Book Chapter
                1988
                : 139-183
                10.1016/S0166-4115(08)62386-9
                026b332b-0c26-437d-a75b-0d1bb194e729
                History

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