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Handbook of Service Science
Toward a Science of Service Systems
other
Author(s):
James C. Spohrer
,
Paul P. Maglio
Publication date
(Online):
March 22 2010
Publisher:
Springer US
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Socioecological systems
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Service-dominant logic: continuing the evolution
Stephen Vargo
,
Robert F. Lusch
(2008)
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On value and value co-creation: A service systems and service logic perspective
Stephen Vargo
,
Paul P Maglio
,
Melissa Akaka
(2008)
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Breaking Free from Product Marketing
G. Shostack
(1977)
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Book Chapter
Publication date (Print):
2010
Publication date (Online):
March 22 2010
Pages
: 157-194
DOI:
10.1007/978-1-4419-1628-0_9
SO-VID:
1350a3ba-49fc-44eb-909d-296c058d5885
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Book chapters
pp. 1
Introduction
pp. 11
Revisiting “Where Does the Customer Fit in a Service Operation?”
pp. 19
The Service Profit Chain
pp. 31
Winning the Service Game
pp. 61
Customer Equity
pp. 79
Service Worldsservice worlds
pp. 107
The Unified Service Theory
pp. 133
Advancing Service Scienceservice science with Service-Dominant Logicservice-dominant logic
pp. 157
Toward a Science of Service Systems
pp. 197
Technology’s Impact on the Gaps Model of Service Quality
pp. 219
Seven Contexts for Service System Design
pp. 251
Business Architectures for the Design of Enterprise Service Systems
pp. 283
A Service Practice Approach
pp. 309
The Neglect of Service Scienceservice science in the Operations Management Field
pp. 321
Death Spirals and Virtuous Cycles
pp. 359
Service Scienceservice science
pp. 387
Service Engineering
pp. 419
The Industrializationindustrialization of Information Services
pp. 437
Workforce Analytics for the Services Economy
pp. 461
Understanding Complex Product and Service Delivery Systems
pp. 481
A Formal Model of Service Delivery
pp. 511
ServiceInnovationinnovation
pp. 535
InnovationInnovation in Services and EntrepreneurshipEntrepreneurship
pp. 561
Service Innovationservice innovation and Customer Co-development
pp. 579
Advancing Services Innovation service innovation
pp. 603
What Effects Do Legal law/legal Rules Have on Service Innovation innovation ?
pp. 625
The Future of Service Is Long Overdue
pp. 643
The Evolution and Future of Service
pp. 665
Trading zones, Normative Scenarios, and Service Scienceservice science
pp. 677
The Cambridge-IBM SSMESSME White Paper Revisited
pp. 707
Service Scienceservice science , Management, and Engineering SSME (SSME) in Japan
pp. 717
Innovationinnovation and Skills
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