Blog
About

4
views
0
recommends
+1 Recommend
1 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: found
      Is Open Access

      Empowering Malaysian Consumers through Legislation: Does ‘small print’ in contract influence consumer behaviour and affect the quality of life?

      ,

      Environment-Behaviour Proceedings Journal

      e-IPH Ltd.

      Read this article at

      ScienceOpenPublisher
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Consumers faced with contract do not know what 'small print' contains or understand its effect. Exclusion clauses may deprive a consumer of specific rights in which he deserves protection. The Consumer Protection Act 1999 in Malaysia, allows the consumers to identify between procedural unfairness and substantive unfairness. However, Consumer Protection Act 1999 does not adequately protect consumer. By applying the content analysis research method, this paper reviews the legislative and judicial intervention on unfair terms in consumer contracts. This paper advocates that Malaysia should establish a specific framework on consumer law protection against unfair terms in consumer contracts.

          Related collections

          Author and article information

          Journal
          Environment-Behaviour Proceedings Journal
          E-BPJ
          e-IPH Ltd.
          2398-4287
          October 28 2018
          November 22 2018
          : 3
          : 9
          10.21834/e-bpj.v3i9.1483
          © 2018

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc-nd/4.0/

          Product
          Self URI (journal page): https://ebpj.e-iph.co.uk/

          Comments

          Comment on this article