Eliciting Persona Characteristics for Risk-based Decision Making

Personas are behavioural specifications of archetypical users in Human Factors Engineering and User Interaction research aimed at preventing biased views system designers may have of users. Personas are therefore nuanced representations of goals and expectations that should be addressed when designing systems. Previous work has shown how personas may be validated by grounding in qualitative models; however, more evidence is needed on the applicability for grounding models in risk decision making research. We present an approach for eliciting persona characteristics for risk-based decision making by using Observe Orient Decide Act (OODA) as a modelling baseline. The approach illustrates how modelling personas based on decision makers’ understanding of risk facilitates designing for risk and uncertainty.

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Author and article information

Contributors

Andrew M’manga

Shamal Faily

John McAlaney

Chris Williams

Youki Kadobayashi

Daisuke Miyamoto

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-4

Affiliations

[1 ] Bournemouth University

Poole, UK

[2 ] Defence Science and Technology Laboratory

Porton Down, UK

[3 ] Nara Institute of Science and Technology

Nara, Japan

Article

DOI: 10.14236/ewic/HCI2018.158

SO-VID: faf789b0-f863-4f7a-8285-ed4efefa0def

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.158

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

J. Boyd 1996 The essence of winning and losing Unpublished lecture notes
M. Carcary 2009 The Research Audit Trial–Enhancing Trustworthiness in Qualitative Inquiry Electronic Journal of Business Research Methods 7 11 24
C. ChapmanR. Milham 2006 The personas’ new clothes: methodological and practical arguments against a popular method In: Proceedings of the human factors and ergonomics society annual meeting SAGE Publications 50 634 636
A. CooperR. ReimannD. CroninC. Noessel 2014 About face: The essentials of interaction design John Wiley & Sons
S. Faily 2018 Ben and Matt [online], Available from: http://cairis.org/ben_matt/ [Accessed 13 May 2018]
S. Faily 2018b Designing Usable and Secure Software with IRIS and CAIRIS Springer
S. FailyI. Flechais 2011 Persona cases: a technique for grounding personas Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Vancouver Canada 2267 2270 ACM
M’mangaA. 2018 Risk Rationalisation Process [online]. Available from: http://doi.org/10.5281/zenodo.1255383
S. Toulmin 2003 The uses of argument Cambridge University Press Cambridge U.K

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Comment on this article

[1] J. Boyd 1996 The essence of winning and losing Unpublished lecture notes

[2] M. Carcary 2009 The Research Audit Trial–Enhancing Trustworthiness in Qualitative Inquiry Electronic Journal of Business Research Methods 7 11 24

[3] C. ChapmanR. Milham 2006 The personas’ new clothes: methodological and practical arguments against a popular method In: Proceedings of the human factors and ergonomics society annual meeting SAGE Publications 50 634 636

[4] A. CooperR. ReimannD. CroninC. Noessel 2014 About face: The essentials of interaction design John Wiley & Sons

[5] S. Faily 2018 Ben and Matt [online], Available from: http://cairis.org/ben_matt/ [Accessed 13 May 2018]

[6] S. Faily 2018b Designing Usable and Secure Software with IRIS and CAIRIS Springer

[7] S. FailyI. Flechais 2011 Persona cases: a technique for grounding personas Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Vancouver Canada 2267 2270 ACM

[8] M’mangaA. 2018 Risk Rationalisation Process [online]. Available from: http://doi.org/10.5281/zenodo.1255383

[9] S. Toulmin 2003 The uses of argument Cambridge University Press Cambridge U.K

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