Interactive Technology Solutions for Prisoners: An Environment where Sub-optimal User Interfaces can have Significant Impact?

As a work in progress, we are currently investigating if current offender technology used in prisons worldwide meets the needs of prisoners who have low computer and reading literacy. In addition to the obvious requirements of a prisoner’s persona, researchers have identified that emotions in prisons can be heightened and usability issues with technology can be disruptive and result in unwanted behavior. With this in mind, we aim to evaluate the user interfaces using validated usability testing protocols.

Content

Author and article information

Contributors

Kyle Boyd

Raymond Bond

Emer O’Kane

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-3

Affiliations

[0001]Ulster University

Belfast, BT15 1ED

[0002]Ulster University

Jordanstown, BT37 0QB

[0003]Core Systems NI LTD

Belfast, BT14 8AD

Article

DOI: 10.14236/ewic/HCI2016.84

SO-VID: 63a10a0b-a6e0-47df-9834-230dfa17f9b6

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.84

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

[1] “Prison population figures: 2015 - Publications -GOV.UK.” [Online]. Available: https://www.gov.uk/government/statistics/prison-population-figures-2015 29 Apr 2016
[2] P. R. Trust “Prison: the Facts,” 2013 [Online]. Available: http://www.prisonreformtrust.org.uk/Portals/0/Documents/Prisonthefacts.pdf 29 Apr 2016
[3] UK Gov “No Title,” Prior Qualifications of Adult OLASS learners 2015 [Online] Available: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/489417/bis-16-31-prior-qualifications-adult-olass-learners-2015.pdf 05 May 2016
[4] “No One Knows - offenders with learning difficulties and learning disabilities.” [Online]. Available: http://www.prisonreformtrust.org.uk/uploads/documents/noknl.pdf 29 Apr 2016
[5] C. Taylor “Prisoner education in the UK: a review of the evidence by Prisoners’ Education Trust,” Prison Serv. Journal 223 44 51 2016
[6] R. Metzner “Through the Gateway: How Computers Can Transform Rehabilitation,” 2013
[7] V. Knight “Modus Vivendi: The cell , emotions , social relations and television,” 1 19 2015
[8] A. BruunE. L.-C. LawM. HeintzL. H. A. Alkly “Understanding the Relationship Between Frustration and the Severity of Usability Problems: What Can Psychophysiological (Not) Tell Us?,” Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems 2016 3975 3987
[9] B. M. ChaudryK. H. ConnellyK. A. SiekJ. L. Welch “Mobile interface design for low-literacy populations,” 2nd ACM SIGHIT Int. Heal. informatics Symp. 91 100 2012
[10] N. AhmadU. ShoaibP. Prinetto “Usability of Online Assistance From Semiliterate Users’ Perspective,” Int. J. Hum. Comput. Interact. 31 1 55 64 2015
[11] S. Krug Don’t Make Me Think! A Common Sense Approach to Web Usability Second Edi Berkley Newriders 2009
[12] T. E. Research “No Title.” [Online]. Available: http://tinyurl.com/726sugb
[13] J. SauroJ. R. Lewis Chapter 2 -Quantifying User Research 11 2012
[14] J. Brooke “SUS - A quick and dirty usability scale,” Usability Eval. Ind. 189 194 4 7 1996

Comments

Comment on this article

[1] [1] “Prison population figures: 2015 - Publications -GOV.UK.” [Online]. Available: https://www.gov.uk/government/statistics/prison-population-figures-2015 29 Apr 2016

[2] [2] P. R. Trust “Prison: the Facts,” 2013 [Online]. Available: http://www.prisonreformtrust.org.uk/Portals/0/Documents/Prisonthefacts.pdf 29 Apr 2016

[3] [3] UK Gov “No Title,” Prior Qualifications of Adult OLASS learners 2015 [Online] Available: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/489417/bis-16-31-prior-qualifications-adult-olass-learners-2015.pdf 05 May 2016

[4] [4] “No One Knows - offenders with learning difficulties and learning disabilities.” [Online]. Available: http://www.prisonreformtrust.org.uk/uploads/documents/noknl.pdf 29 Apr 2016

[5] [5] C. Taylor “Prisoner education in the UK: a review of the evidence by Prisoners’ Education Trust,” Prison Serv. Journal 223 44 51 2016

[6] [6] R. Metzner “Through the Gateway: How Computers Can Transform Rehabilitation,” 2013

[7] [7] V. Knight “Modus Vivendi: The cell , emotions , social relations and television,” 1 19 2015

[8] [8] A. BruunE. L.-C. LawM. HeintzL. H. A. Alkly “Understanding the Relationship Between Frustration and the Severity of Usability Problems: What Can Psychophysiological (Not) Tell Us?,” Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems 2016 3975 3987

[9] [9] B. M. ChaudryK. H. ConnellyK. A. SiekJ. L. Welch “Mobile interface design for low-literacy populations,” 2nd ACM SIGHIT Int. Heal. informatics Symp. 91 100 2012

[10] [10] N. AhmadU. ShoaibP. Prinetto “Usability of Online Assistance From Semiliterate Users’ Perspective,” Int. J. Hum. Comput. Interact. 31 1 55 64 2015

[11] [11] S. Krug Don’t Make Me Think! A Common Sense Approach to Web Usability Second Edi Berkley Newriders 2009

[12] [12] T. E. Research “No Title.” [Online]. Available: http://tinyurl.com/726sugb

[13] [13] J. SauroJ. R. Lewis Chapter 2 -Quantifying User Research 11 2012

[14] [14] J. Brooke “SUS - A quick and dirty usability scale,” Usability Eval. Ind. 189 194 4 7 1996

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