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      Structured Exploration of the User Experience of Mobile Applications

      proceedings-article
      1 , 1
      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)
      Fusion
      11 - 15 July 2016
      Mobile Application, User Interface (UI), User Experience (UX), Sentiment Analysis, Think Aloud
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            Abstract

            Mobile application is an emerging area of interest, growing exponentially each year. Among the many mobile applications, only a few remain competitive. The success of a mobile application depends on its context of use and user experience (UX). In a pilot study, we tried to find and review user interface (UI) and UX problems by analysing user sentiments towards apps based on their text reviews. In addition to this, to fully understand the cause of the UI and UX problems, the Thinking-Aloud method was used. Text reviews cannot be directly used for UI/UX problems and most of the problems were related to the planning-stage of the interaction cycle. Our approach may help app developers/designers to focus on particular UI/UX problems of applications.

            Content

            Author and article information

            Contributors
            Conference
            July 2016
            July 2016
            : 1-3
            Affiliations
            [0001]University of Limerick

            Limerick, Ireland
            Article
            10.14236/ewic/HCI2016.95
            91789c31-d3e8-4d72-97d4-f74850ae5278
            © Kharel et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            HCI
            30
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Fusion
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.95
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Mobile Application,Sentiment Analysis,User Interface (UI),Think Aloud,User Experience (UX)

            REFERENCES

            1. 2001 The user action framework: a reliable foundation for usability engineering support tools. International Journal of Human-Computer Studies 107 136

            2. 2014 How do users like this feature? A fine grained sentiment analysis of app reviews. Requirements Engineering Conference (RE), 2014 IEEE 22nd International 2014 IEEE 153 162

            3. 2012 The UX Book: Process and guidelines for ensuring a quality user experience Morgan Kaufmann 225 Wyman Street, Waltham, MA 02451, USA Elsevier

            4. 1982 Using the “Thinking-aloud” Method in Cognitive Interface Design Yorktown Height IBM

            5. 2013 Sentiment Analysis of Reviews: Should we analyze writer intentions or reader perceptions RANLP 2013 415 419

            6. 2008 Opinion mining and sentiment analysis Foundations and trends in information retrieval 2 1 135

            7. Sentiment Analysis of App Store Reviews Methodology 4 1

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