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      Impact of Chatbot Gender on User’s Stereotypical Perception and Satisfaction

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Chatbot, Gender Stereotyping, User Satisfaction

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          Abstract

          There have been many studies that show how gender affects human perceptions of a conversational agent. However, there is limited research on the effect of gender when applied to a chatbot system. This paper presents early results from a research study which indicate that chatbot gender does have an effect on users overall satisfaction and gender-stereotypical perception. Subsequent studies could focus on further expanding the research by increasing the sample size to validate statistical significance further, as well as recruiting a more diverse sample size from various backgrounds and experiences.

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          Most cited references 20

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          Gender schema theory: A cognitive account of sex typing.

           Sandra L. Bem (1981)
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            How in the World Did We Ever Get into That Mode? Mode Error and Awareness in Supervisory Control

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              Are Machines Gender Neutral? Gender-Stereotypic Responses to Computers With Voices

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                Author and article information

                Contributors
                Conference
                July 2018
                July 2018
                : 1-5
                Affiliations
                Institute of Art, Design and Technology

                Kill Avenue, Dun Laoghaire
                IADT

                Kill Avenue, Dun Laoghaire
                Article
                10.14236/ewic/HCI2018.154
                © Baxter et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference

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