Blog
About

45
views
0
recommends
+1 Recommend
1 collections
    4
    shares
      • Record: found
      • Abstract: found
      • Article: found
      Is Open Access

      Have Usability and Security Trade-offs in Mobile Financial Services become Untrustworthy?

      1 , 1 , 1 , 1

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Mobile Financial Services, Trust, Usability, Security, Usable Security, Cybersecurity

      Read this article at

      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          The trade-off between Usability and Security has been well researched with various models proposed on how best to improve Usability without jeopardizing Security and vice visa. Usable Security has become a key factor in Mobile Financial Services (MFS), the new frontier for mobile phones utilisation. However, have the compromises gone too far? The trustworthiness of MFS system has already slowed down new adoption and impacted ongoing security trust issues and user confidence in spite of potential MFS benefits for its users. To understand this growing lack of trust with MFS, we need to comprehend the nature of Usable Security in assuring the behaviours of MFS users and determine the right trade-off to improve trust whilst facilitating future uptake. We conducted an empirical survey of 698 user’s experience of MFS and here present our findings of this investigation for further synthesis towards proposing practical control elements to assure Usable Security in MFS.

          Related collections

          Most cited references 17

          • Record: found
          • Abstract: not found
          • Article: not found

          IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use

            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            Users are not the enemy

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Organizational research: Determining appropriate sample size in survey research

                Bookmark

                Author and article information

                Affiliations
                [1 ] Department of Computing and Informatics

                Bournemouth University

                Dorset, UK
                Contributors
                Conference
                July 2018
                July 2018
                : 1-11
                10.14236/ewic/HCI2018.36
                © Ambore et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference

                Comments

                Comment on this article