Enhancing Usability of Non-Trivial Online Forms through Modelling

This paper introduces the concept of Non Trivial Online Forms (N-TOFs). We characterise these forms in terms of their criticality to the life and well-being of individuals such as where they are the primary route to legal, financial, employment related, medical or other important transactions. The aim of the research is to develop a usability analysis model which will evaluate the N-TOF by engaging the form designer in reflecting upon characteristics of the form. From this an assessment of form usability quality will be measured against the ISO standard 9241: 210 on Human-centred design for interactive systems. Where possible this model based output would be formative helping the designer address areas needing improvement within an N-TOF as a whole or a section of an N-TOF.

Content

Author and article information

Contributors

Aathira Majnu

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-8

Affiliations

[0001]Cultural Communication and Computing Research Institute

Sheffield Hallam University

Cantor Building

153 Arundel St Sheffield – S1 2NT, UK.

Article

DOI: 10.14236/ewic/HCI2016.9

SO-VID: cf3b09c6-4324-45d3-b56e-48d09a07c70e

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.9

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

J. A. Bargas-AvilaS. OrsiniH. PiosczykD. UrwylerK. Opwis 2011 Enhancing online forms: Use format specifications for fields with format restrictions to help respondents Interacting with Computers 23 doi: 10.1016/j.intcom.2010.08.001 33 39
J. Bargas-AvilaG. Oberholzer 2003 Online Form Validation: Don’t Show Errors Right Away Human Computer Interaction, 2003 848 851 British Standard 2010 ISO 9241:210 BSI 2010
British Standards Limited 2012 ISO 9241:143 BSI Standards Limited 2012
Cabinet Office United Kingdom 2012 Publications Wroblewski 2008 Cabinet Office Retrieved Jan 17 2014 http://www.publications.cabinetoffice.gov.ul/di gital/strategy/
A. CooperR. ReimannD. Cronin 2007 About Face 3 :The Essentials of Interaction Rev. and updated ed ed Indianapolis John Wiley & Sons Inc
S. Fincher 2002 Patterns for HCI and Cognitive Dimensions : Two halves of the same story Proceedings of the Fourteenth Annual meeting of the Psychology of Programming Interest Group 156 172
W. O. Galitz 1980 Human Factors in Office Automation Operations and Systems Division Life Office Management Association
J. Gerhardt-Powals 1996 Cognitive engineering principles for enhancing human-computer performance International Journal of Human- Computer Interaction 8 2 189 211
J. D. GouldC. Lewis 1985 Designing for usability: key principles and what designers think Communications of the ACM 300 311
T. R. Green 1994 Current research in technical communication: The cognitive dimensions of information structures Technical Communication 41 3 544
ISO 2015 Nov 01 International Organization for Standardization - About us Retrieved from ISO http://www.iso.org/iso/home/about.htm
L.-E. JanlertE. Stolterman 2010 Complex Interaction ACM Transactions on Computer- Human Interaction 17 2 8:1 8:32
A. A. Khan 2009 Design Tools for Reliability Analysis Moscow-Bavarian Joint Advanced Student School 2009, Zelenograd
J. M. Last 2007 A Dictionary of Public Health Oxford University Press
R. S. Lazarus 1966 Psychological Stress and the Coping Process McGraw Hill
A. May 2015 Design of Complex Forms: For Responsiveness, Accessibility and Friction Free Experience Retrieved May 16 2015 http://www.onextrapixel.com/2015/05/10/design-of-complex-forms-for-responsiveness-accessibility-and-friction-free-experience/
National Audit Office 2003 Improving and Reviewing Government Forms - A Practical Guide Government of UK
National Audit Office UK 2003 Difficult Forms, How government agencies interact with citizens Government
J. Nielsen 1994 Enhancing the Explanatory Power of Usability Heuristics B. AdelsonS. DumaiseJ. Olson Human Factors in Computing Systems 152 158 Boston ACM :CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
D. A. Norman 1984 Stages and levels in human-machine interaction International Journal for Man-Machine Studies 365 375
M. ObristM. TscheligiB. d. RuyterA. Schmidt 2010 Contextual user experience: how to reflect it in interaction designs? CHI '10 Extended Abstracts on Human Factors in Computing Systems 3197 3200 ACM doi: 10.1145/1753846.1753956
R. Riedl 2013 On the Biology of Technostress : Literature Review and Research Agenda The DATA BASE for Advances in Information Systems 44 1 18 55 doi: 10.1145/2436239.2436242
M. SalanovaS. LlorensE. Cifre 2013 The dark side of technologies: Technostress amongusers of information and communicationtechnologies International Journal of Psychology 422 436
B. Shneiderman 1996 The eyes have it: A task by data taxonomy for information visualizations Visual Languages Proceedings; IEEE Symposium on Visual Languages 336 343 Boulder CO IEEE
B. ShneidermanC. Plaisant 2010 Designing the User Interface: Strategies for Effective Human- Computer Interaction Fifth Reading, MA Addison-Wesley Publ. Co
S. L. SmithJ. N. Mosier 1986 Guidelines for designing user interface software Bedford, Massachusetts, USA The MITRE Corporation doi: 10.1.1.84.8930
B. Tognazzini 2014 Mar 5 First Principles of Interaction Design (Revised & Expanded) Retrieved Jan 12 2015 AskTog http://asktog.com/atc/principles-of-interaction-design/
W. M. Trochim 2006 Types of Reliability Retrieved from Social Research Methods http://www.socialresearchmethods.net/kb/reltyp es.php
L. Wroblewski 2008 Web Form Design: Filling in the Blanks New York Rosenfield Media

Comments

Comment on this article

[1] J. A. Bargas-AvilaS. OrsiniH. PiosczykD. UrwylerK. Opwis 2011 Enhancing online forms: Use format specifications for fields with format restrictions to help respondents Interacting with Computers 23 doi: 10.1016/j.intcom.2010.08.001 33 39

[2] J. Bargas-AvilaG. Oberholzer 2003 Online Form Validation: Don’t Show Errors Right Away Human Computer Interaction, 2003 848 851 British Standard 2010 ISO 9241:210 BSI 2010

[3] British Standards Limited 2012 ISO 9241:143 BSI Standards Limited 2012

[4] Cabinet Office United Kingdom 2012 Publications Wroblewski 2008 Cabinet Office Retrieved Jan 17 2014 http://www.publications.cabinetoffice.gov.ul/di gital/strategy/

[5] A. CooperR. ReimannD. Cronin 2007 About Face 3 :The Essentials of Interaction Rev. and updated ed ed Indianapolis John Wiley & Sons Inc

[6] S. Fincher 2002 Patterns for HCI and Cognitive Dimensions : Two halves of the same story Proceedings of the Fourteenth Annual meeting of the Psychology of Programming Interest Group 156 172

[7] W. O. Galitz 1980 Human Factors in Office Automation Operations and Systems Division Life Office Management Association

[8] J. Gerhardt-Powals 1996 Cognitive engineering principles for enhancing human-computer performance International Journal of Human- Computer Interaction 8 2 189 211

[9] J. D. GouldC. Lewis 1985 Designing for usability: key principles and what designers think Communications of the ACM 300 311

[10] T. R. Green 1994 Current research in technical communication: The cognitive dimensions of information structures Technical Communication 41 3 544

[11] ISO 2015 Nov 01 International Organization for Standardization - About us Retrieved from ISO http://www.iso.org/iso/home/about.htm

[12] L.-E. JanlertE. Stolterman 2010 Complex Interaction ACM Transactions on Computer- Human Interaction 17 2 8:1 8:32

[13] A. A. Khan 2009 Design Tools for Reliability Analysis Moscow-Bavarian Joint Advanced Student School 2009, Zelenograd

[14] J. M. Last 2007 A Dictionary of Public Health Oxford University Press

[15] R. S. Lazarus 1966 Psychological Stress and the Coping Process McGraw Hill

[16] A. May 2015 Design of Complex Forms: For Responsiveness, Accessibility and Friction Free Experience Retrieved May 16 2015 http://www.onextrapixel.com/2015/05/10/design-of-complex-forms-for-responsiveness-accessibility-and-friction-free-experience/

[17] National Audit Office 2003 Improving and Reviewing Government Forms - A Practical Guide Government of UK

[18] National Audit Office UK 2003 Difficult Forms, How government agencies interact with citizens Government

[19] J. Nielsen 1994 Enhancing the Explanatory Power of Usability Heuristics B. AdelsonS. DumaiseJ. Olson Human Factors in Computing Systems 152 158 Boston ACM :CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

[20] D. A. Norman 1984 Stages and levels in human-machine interaction International Journal for Man-Machine Studies 365 375

[21] M. ObristM. TscheligiB. d. RuyterA. Schmidt 2010 Contextual user experience: how to reflect it in interaction designs? CHI '10 Extended Abstracts on Human Factors in Computing Systems 3197 3200 ACM doi: 10.1145/1753846.1753956

[22] R. Riedl 2013 On the Biology of Technostress : Literature Review and Research Agenda The DATA BASE for Advances in Information Systems 44 1 18 55 doi: 10.1145/2436239.2436242

[23] M. SalanovaS. LlorensE. Cifre 2013 The dark side of technologies: Technostress amongusers of information and communicationtechnologies International Journal of Psychology 422 436

[24] B. Shneiderman 1996 The eyes have it: A task by data taxonomy for information visualizations Visual Languages Proceedings; IEEE Symposium on Visual Languages 336 343 Boulder CO IEEE

[25] B. ShneidermanC. Plaisant 2010 Designing the User Interface: Strategies for Effective Human- Computer Interaction Fifth Reading, MA Addison-Wesley Publ. Co

[26] S. L. SmithJ. N. Mosier 1986 Guidelines for designing user interface software Bedford, Massachusetts, USA The MITRE Corporation doi: 10.1.1.84.8930

[27] B. Tognazzini 2014 Mar 5 First Principles of Interaction Design (Revised & Expanded) Retrieved Jan 12 2015 AskTog http://asktog.com/atc/principles-of-interaction-design/

[28] W. M. Trochim 2006 Types of Reliability Retrieved from Social Research Methods http://www.socialresearchmethods.net/kb/reltyp es.php

[29] L. Wroblewski 2008 Web Form Design: Filling in the Blanks New York Rosenfield Media

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