Perspectives on User Experience for a Nation-wide Senior Telehealth Program

Prior evidence shows that senior people accept technology and enjoy self-monitoring. Home telehealth support increases their confidence and sense of security. The use of communication technologies plays an important role avoiding isolation and loneliness. This paper presents a qualitative study of 7 seniors, 4 nurses, 2 physicians and the program manager of a nation-wide senior telehealth program. The program targets the follow-up of senior people aged over 70 years old with about 24.000 participants. In order to minimize social isolation and promote healthy behaviours, nurses contact seniors through periodical phone-calls, applying a comprehensive geriatric assessment to evaluate their physical, mental and social wellbeing. Our findings show and compare the perspectives from the several program stakeholders, evaluating their interest in the adoption of a complementary web channel with an integrated personal health record. We present user experience concerns and directions that derive from the interviews’ outcomes of our study to design senior telehealth multi-channel platforms.

Content

Author and article information

Contributors

Inês Rodolfo

Nuno Correia

Carlos Duarte

Carlota Louro

Rui Almeida

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-12

Affiliations

[0001]NOVA LINCS, DI

Faculdade de Ciências e Tecnologia

Universidade Nova de Lisboa

2829-516 Caparica, Portugal

[0002]LaSIGE, DI

Faculdade de Ciências

Universidade de Lisboa

1749-016 Lisboa, Portugal

[0003]Nova Medical School

Universidade Nova de Lisboa

1600-079 Lisboa, Portugal

[0004]Hospital Professor

Dr. Fernando Fonseca

2720-276 Amadora, Portugal

Article

DOI: 10.14236/ewic/HCI2016.46

SO-VID: 77c01ab2-cb9a-46d5-a70f-75df06e8c925

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.46

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

N. Archer et al 2011 “Personal health records: a scoping review.” Journal of the American Medical Informatics Association 18 4 515 522
A. Arch 2010 “Web accessibility for older users: a literature review.” W3C
T. BotsisG. Hartvigsen 2008 Current status and future perspectives in telecare for elderly people suffering from chronic diseases Journal of Telemedicine and Telecare 14 4 195 203
P. F. BrennanS. DownsG. Casper 2010 Project HealthDesign: Rethinking the power and potential of personal health records Journal of biomedical informatics 43 5 S3 S5
D. E. ChisnellJ. C. G. RedishA. M. Y. Lee 2006 New heuristics for understanding older adults as web users Technical Communication 53 1 39 59
D. C. Kaelber et al 2008 The value of personal health records. CITL
G. Demiris et al 2013 Older adults’ acceptance of a community-based telehealth wellness system Informatics for Health and Social Care 38 1 27 36
R. J. HodesD. A. B. Lindberg 2002 Making your web site senior friendly National Institute on Aging
D. Detmer et al 2008 Integrated personal health records: transformative tools for consumercentric care BMC medical informatics and decision making 8 1 45
J. Doyle et al 2012 YourWellness: designing an application to support positive emotional wellbeing in older adults Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers British Computer Society 221 226
J. Huh et al 2013 Perspectives on wellness selfmonitoring tools for older adults International journal of medical informatics 82 11 1092 1103
D. Johnston et al 2007 A framework and approach for assessing the value of personal health records (PHRs) AMIA Annual Symposium Proceedings American Medical Informatics Association 2007 374
P. KhosraviA. H. Ghapanchi 2016 Investigating the effectiveness of technologies applied to assist seniors: A systematic literature review International journal of medical informatics 85 1 17 26
T. Le et al 2012 Integrated data visualisation: an approach to capture older adults’ wellness International journal of electronic healthcare 7 2 89 104
W. Ludwig et al 2012 Health-enabling technologies for the elderly–an overview of services based on a literature review Computer methods and programs in biomedicine 106 2 70 78
C. PagliariD. DetmerP. Singleton 2007 Potential of electronic personal health records British Medical Journal, 7615 330
S. Pedell et al 2010 Social isolation of older people: the role of domestic technologies Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction 164 167 ACM
J. Pinto et al 2014 Educational effects of telehealth implementation on older adults with socio-economic disparities Systems, Applications and Technology Conference (LISAT), 2014 IEEE Long Island 1 6 IEEE
M. M. Price et al 2013 Older adults’ perceptions of usefulness of personal health records Universal access in the information society 12 2 191 204
I. Rodolfo et al 2014 Design strategy for a national integrated personal health record Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational 411 420 ACM
V. Rodrigues et al 2014 The aging profile of the Portuguese population: A principal component analysis Journal of community health 39 4 747 752
R. SteeleA. Lo 2013 Telehealth and ubiquitous computing for bandwidth-constrained rural and remote areas Personal and ubiquitous computing 17 3 533 543
A. E. StuckS. Iliffe 2011 Comprehensive geriatric assessment for older adults Bmj 343 d6799
A. Sunyaev et al 2010 Evaluation framework for personal health records: Microsoft HealthVault vs. Google Health System Sciences (HICSS), 2010 43rd Hawaii International Conference on 1 10 IEEE
P. Tang et al 2006 Personal health records: definitions, benefits, and strategies for overcoming barriers to adoption Journal of the American Medical Informatics Association 13 2 121 126
D. R. Thomas 2003 A general inductive approach for qualitative data analysis, School of Population Health University of Auckland New Zealand
United Nations Department of Economic and Social Affairs, Population Division, 2011 World Population Prospects: The 2010 Revision, Highlights and Advance Tables Working Paper No ES/P/WP 220 New York
M. Ziefle et al 2013 Acceptance of telemedical treatments–a medical professional point of view Human Interface and the Management of Information. Information and Interaction for Health, Safety, Mobility and Complex Environments 325 334 Springer Berlin Heidelberg

Comments

Comment on this article

[1] N. Archer et al 2011 “Personal health records: a scoping review.” Journal of the American Medical Informatics Association 18 4 515 522

[2] A. Arch 2010 “Web accessibility for older users: a literature review.” W3C

[3] T. BotsisG. Hartvigsen 2008 Current status and future perspectives in telecare for elderly people suffering from chronic diseases Journal of Telemedicine and Telecare 14 4 195 203

[4] P. F. BrennanS. DownsG. Casper 2010 Project HealthDesign: Rethinking the power and potential of personal health records Journal of biomedical informatics 43 5 S3 S5

[5] D. E. ChisnellJ. C. G. RedishA. M. Y. Lee 2006 New heuristics for understanding older adults as web users Technical Communication 53 1 39 59

[6] D. C. Kaelber et al 2008 The value of personal health records. CITL

[7] G. Demiris et al 2013 Older adults’ acceptance of a community-based telehealth wellness system Informatics for Health and Social Care 38 1 27 36

[8] R. J. HodesD. A. B. Lindberg 2002 Making your web site senior friendly National Institute on Aging

[9] D. Detmer et al 2008 Integrated personal health records: transformative tools for consumercentric care BMC medical informatics and decision making 8 1 45

[10] J. Doyle et al 2012 YourWellness: designing an application to support positive emotional wellbeing in older adults Proceedings of the 26th Annual BCS Interaction Specialist Group Conference on People and Computers British Computer Society 221 226

[11] J. Huh et al 2013 Perspectives on wellness selfmonitoring tools for older adults International journal of medical informatics 82 11 1092 1103

[12] D. Johnston et al 2007 A framework and approach for assessing the value of personal health records (PHRs) AMIA Annual Symposium Proceedings American Medical Informatics Association 2007 374

[13] P. KhosraviA. H. Ghapanchi 2016 Investigating the effectiveness of technologies applied to assist seniors: A systematic literature review International journal of medical informatics 85 1 17 26

[14] T. Le et al 2012 Integrated data visualisation: an approach to capture older adults’ wellness International journal of electronic healthcare 7 2 89 104

[15] W. Ludwig et al 2012 Health-enabling technologies for the elderly–an overview of services based on a literature review Computer methods and programs in biomedicine 106 2 70 78

[16] C. PagliariD. DetmerP. Singleton 2007 Potential of electronic personal health records British Medical Journal, 7615 330

[17] S. Pedell et al 2010 Social isolation of older people: the role of domestic technologies Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction 164 167 ACM

[18] J. Pinto et al 2014 Educational effects of telehealth implementation on older adults with socio-economic disparities Systems, Applications and Technology Conference (LISAT), 2014 IEEE Long Island 1 6 IEEE

[19] M. M. Price et al 2013 Older adults’ perceptions of usefulness of personal health records Universal access in the information society 12 2 191 204

[20] I. Rodolfo et al 2014 Design strategy for a national integrated personal health record Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational 411 420 ACM

[21] V. Rodrigues et al 2014 The aging profile of the Portuguese population: A principal component analysis Journal of community health 39 4 747 752

[22] R. SteeleA. Lo 2013 Telehealth and ubiquitous computing for bandwidth-constrained rural and remote areas Personal and ubiquitous computing 17 3 533 543

[23] A. E. StuckS. Iliffe 2011 Comprehensive geriatric assessment for older adults Bmj 343 d6799

[24] A. Sunyaev et al 2010 Evaluation framework for personal health records: Microsoft HealthVault vs. Google Health System Sciences (HICSS), 2010 43rd Hawaii International Conference on 1 10 IEEE

[25] P. Tang et al 2006 Personal health records: definitions, benefits, and strategies for overcoming barriers to adoption Journal of the American Medical Informatics Association 13 2 121 126

[26] D. R. Thomas 2003 A general inductive approach for qualitative data analysis, School of Population Health University of Auckland New Zealand

[27] United Nations Department of Economic and Social Affairs, Population Division, 2011 World Population Prospects: The 2010 Revision, Highlights and Advance Tables Working Paper No ES/P/WP 220 New York

[28] M. Ziefle et al 2013 Acceptance of telemedical treatments–a medical professional point of view Human Interface and the Management of Information. Information and Interaction for Health, Safety, Mobility and Complex Environments 325 334 Springer Berlin Heidelberg

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