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      Scoring the medical outcomes among HIV / AIDS patients attending antiretroviral therapy center at Zonal Hospital, Hamirpur, using Patient Satisfaction Questionnaire (PSQ-18)

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          Abstract

          Aim:

          To study level of satisfaction among patients attending ART centre using Patient Satisfaction Questionnaire (PSQ - 18).

          Materials and Methods:

          A cross-sectional interview based technique was used to study the level of satisfaction.

          Results:

          A total of 59 patients attending ART centre were included in the study. The mean score for general satisfaction was 3.22 (SD 0.86), for technical quality 3.03 (SD 0.92), for the interpersonal manner 3.25 (SD 0.93), for communication (SD 0.90), for financial aspects was 2.38 (SD 1.00) and for time spent during the visit, the mean score was 2.97 (SD 0.98)

          Interpretation:

          Patient satisfaction is the key in planning and formulating guidelines for treatment and care.

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          Most cited references7

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          A patient survey system to measure quality improvement: questionnaire reliability and validity.

          Franz Seibert, Megan R Carey (1993)
          This study describes the results of a four-year research effort to develop inpatient and outpatient questionnaires that have sufficient validity and reliability to be used to measure patient perceptions of quality. As part of this effort, over 50,000 inpatients, emergency room patients, and ambulatory surgery patients from over 300 hospitals representing every US census region were surveyed. Separate questionnaires, called Quality of Care Monitors, were developed for inpatients and outpatients. The inpatient questionnaire consisted of 8 scales: Physician Care, Nursing Care, Medical Outcome, Courtesy, Food Service, Comfort and Cleanliness, Admissions/Billing, and Religious Care. The outpatient questionnaire had 7 scales: Physician Care, Nursing Care, Medical Outcome, Facility Characteristics, Waiting Time, Testing Services and Registration Process. The study found strong evidence of construct validity, predictive validity, and internal consistency for both questionnaires. Each questionnaire is capable of measuring separate dimensions of patient experience. A data bank developed from these questionnaires is currently accessed regularly by participating hospitals to assess quality improvement and to make benchmark comparisons with similar hospitals.
          Article 0 comments Cited 46 times – based on 0 reviews     Review now
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            HIV/AIDS patient's satisfactory and their expectations with pharmacy service at specialist antiretroviral therapy (ART) units.

            K Karunamoorthi, M. Rajalakshmi, S Babu … (2015)
            A cross-sectional descriptive study was conducted to determine HIV/AIDS patient's level of satisfaction and their expectations with pharmacy service at specialist antiretroviral therapy (ART) unit's in the government hospitals of Addis Ababa, Ethiopia. The present investigation clearly revealed that 82.5% of HIV/AIDS patients indicated long waiting time was a major reason for their dissatisfaction with pharmacy service. Majority of patients indicated few more other issues are also responsible for their dissatisfaction with pharmacy service such as lack of description about antiretroviral therapy drugs (45.20%), staffs impoliteness (22.40%), and shortage of drugs (4.20%). 93.33% of the respondents prefer to get their pharmacy service within a shorter span, 18.02% wanted comfort waiting hall, 14.32% expecting staffs politeness, 5.18% insisted sufficient number of ART units, 8.88% adequate supply of ART drugs and 21.48% cleanliness. In addition, 20.98% of the patients call for personal interaction with their pharmacist and 4.44% ask for information on ARTs side effects. Chi-square test results showed that patient's level of satisfaction and length of waiting time to get pharmacy service was inter related and statistically significant (p < 0.002). Therefore, the concern ART units must provide better pharmacy service within shorter span to enhance the patient's satisfaction. At the end of the day, improving health care services to persons living with HIV/AIDS in our community is all of our duty and responsibility too. Ultimately, increasing HIV/AIDS patient's level of satisfaction and fulfilling their expectations is extremely essential and inevitable to diminish the unbearable burden of HIV/AIDS pandemic in the near future.
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              Dimensionando los hechos: la encuesta (I)

              Joan Guix (2004)
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                Author and article information

                Journal
                Journal ID (nlm-ta): Indian J Sex Transm Dis
                Journal ID (publisher-id): IJSTD
                Title: Indian Journal of Sexually Transmitted Diseases
                Publisher: Medknow Publications (India )
                ISSN (Print): 0253-7184
                ISSN (Electronic): 1998-3816
                Publication date (Print): Jan-Jun 2011
                Volume: 32
                Issue: 1
                Pages: 19-22
                Affiliations
                [1]Department of Community Medicine, Dr. R. P. Government Medical College, Tanda, Himachal Pradesh, India
                [1 ]District AIDS Programme Officer Zonal Hospital, Hamirpur, Himachal Pradesh, India
                Author notes
                Address for correspondence: Dr. S. K. Raina, Department of Community Medicine, Dr. R. P. Government Medical College, Tanda, Himachal Pradesh, India. E-mail: ojasrainasunil@ 123456yahoo.co.in
                Article
                Publisher ID: IJSTD-32-19
                DOI: 10.4103/0253-7184.81249
                PMC ID: 3139283
                PubMed ID: 21799571
                SO-VID: 00fbee5d-b7f9-44c1-b978-85060f265f89
                Copyright © © Indian Journal of Sexually Transmitted Diseases and AIDS
                License:

                This is an open-access article distributed under the terms of the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

                History
                Categories
                Subject: Original Article

                ScienceOpen disciplines: Sexual medicine
                Keywords: hiv,antiretroviral therapy,patient satisfaction questionnaire
                Data availability:
                ScienceOpen disciplines: Sexual medicine
                Keywords: hiv, antiretroviral therapy, patient satisfaction questionnaire

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