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      Reconceptualizing customer perceived value: the value of time and place

      Managing Service Quality: An International Journal
      Emerald

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          Customer value: The next source for competitive advantage

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            Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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              Classifying Services to Gain Strategic Marketing Insights

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                Author and article information

                Journal
                Managing Service Quality: An International Journal
                Managing Service Quality
                Emerald
                0960-4529
                April 2004
                April 2004
                : 14
                : 2/3
                : 205-215
                Article
                10.1108/09604520410528626
                05274295-e1d1-42f2-850e-771159e6aba9
                © 2004

                http://www.emeraldinsight.com/page/tdm

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