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Reconceptualizing customer perceived value: the value of time and place
Author(s):
Kristina Heinonen
Publication date
Created:
April 2004
Publication date
(Print):
April 2004
Journal:
Managing Service Quality: An International Journal
Publisher:
Emerald
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Customer value: The next source for competitive advantage
Robert Woodruff
(1997)
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew Meuter
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Amy Ostrom
,
Robert I. Roundtree
…
(2000)
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Classifying Services to Gain Strategic Marketing Insights
Christopher Lovelock
(1984)
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Author and article information
Journal
Title:
Managing Service Quality: An International Journal
Abbreviated Title:
Managing Service Quality
Publisher:
Emerald
ISSN (Print):
0960-4529
Publication date Created:
April 2004
Publication date (Print):
April 2004
Volume
: 14
Issue
: 2/3
Pages
: 205-215
Article
DOI:
10.1108/09604520410528626
SO-VID:
05274295-e1d1-42f2-850e-771159e6aba9
Copyright ©
© 2004
License:
http://www.emeraldinsight.com/page/tdm
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