Implementation of the patient-centered medical home in the Veterans Health Administration: associations with patient satisfaction, quality of care, staff burnout, and hospital and emergency department use.

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Abstract

In 2010, the Veterans Health Administration (VHA) began implementing the patient-centered medical home (PCMH) model. The Patient Aligned Care Team (PACT) initiative aims to improve health outcomes through team-based care, improved access, and care management. To track progress and evaluate outcomes at all VHA primary care clinics, we developed and validated a method to assess PCMH implementation.

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Journal

Journal ID (iso-abbrev): JAMA Intern Med

Title: JAMA internal medicine

ISSN (Electronic): 2168-6114

ISSN (Print): 2168-6106

Publication date (Electronic): Aug 2014

Volume: 174

Issue: 8

Affiliations

[1 ] Seattle Center of Innovation for Veteran-Centered and Value-Driven Care, VA Puget Sound Health Care System, Seattle, Washington2General Internal Medicine Service, VA Puget Sound Health Care System, Seattle, Washington 3Department of Medicine, University o.

[2 ] Seattle Center of Innovation for Veteran-Centered and Value-Driven Care, VA Puget Sound Health Care System, Seattle, Washington4Department of Health Services, University of Washington School of Public Health, Seattle.

[3 ] Seattle Center of Innovation for Veteran-Centered and Value-Driven Care, VA Puget Sound Health Care System, Seattle, Washington.

[4 ] Department of Health Services, University of Washington School of Public Health, Seattle.

[5 ] Office of Analytics and Business Intelligence, Veterans Health Administration, Washington, DC.

[6 ] Office of Patient Care Services, US Department of Veterans Affairs, Washington, DC.

[7 ] Office of Clinical Operations, US Department of Veterans Affairs, Washington, DC.

[8 ] General Internal Medicine Service, VA Puget Sound Health Care System, Seattle, Washington 3Department of Medicine, University of Washington School of Medicine, Seattle5Office of Analytics and Business Intelligence, Veterans Health Administration, Washingt.

Article

Publisher Item ID: 1881931

DOI: 10.1001/jamainternmed.2014.2488

PubMed ID: 25055197

SO-VID: 052f3807-c03a-41bb-8193-b97fbb721ca9

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