Examining student satisfaction with higher education services

Gruber, Thorsten; Gläser-Zikuda, Michaela; Voss, Roediger; Fuß, Stefan; Hemsley‐Brown, Jane

doi:10.1108/09513551011022474

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Examining student satisfaction with higher education services : Using a new measurement tool

Author(s): Thorsten Gruber , Stefan Fuß , Roediger Voss , Michaela Gläser‐Zikuda

Editor(s): Jane Hemsley‐Brown

Publication date Created: March 02 2010

Publication date (Print): March 02 2010

Journal: International Journal of Public Sector Management

Publisher: Emerald

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G.Tomas Hult, J.Joseph Cronin, Michael K. Brady (2000)

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Whence Consumer Loyalty?

Richard Oliver (1999)

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Problems and Strategies in Services Marketing

Valarie A. Zeithaml, Leonard Berry, A Parasuraman (1986)

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Journal

Title: International Journal of Public Sector Management

Abbreviated Title: Intl Jnl Public Sec Management

Publisher: Emerald

ISSN (Print): 0951-3558

Publication date Created: March 02 2010

Publication date (Print): March 02 2010

Volume: 23

Issue: 2

Pages: 105-123

Article

DOI: 10.1108/09513551011022474

SO-VID: 12362660-7295-4e7e-a84c-338980045777

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Examining student satisfaction with higher education services : Using a new measurement tool

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International Journal of Management Studies

Most cited references 50

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

Whence Consumer Loyalty?

Problems and Strategies in Services Marketing

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