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      Airline customer satisfaction and loyalty: impact of in-flight service quality

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      Service Business
      Springer Science and Business Media LLC

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          Most cited references23

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          A Conceptual Model of Service Quality and Its Implications for Future Research

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            Norm theory: Comparing reality to its alternatives.

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              A Service Quality Model and its Marketing Implications

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                Author and article information

                Journal
                Service Business
                Serv Bus
                Springer Science and Business Media LLC
                1862-8516
                1862-8508
                September 2009
                July 11 2009
                September 2009
                : 3
                : 3
                : 293-307
                Article
                10.1007/s11628-009-0068-4
                1a4e5da7-79b5-4c3f-9f30-0112f765773d
                © 2009

                http://www.springer.com/tdm

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