15
views
0
recommends
+1 Recommend
0 collections
    0
    shares
      • Record: found
      • Abstract: not found
      • Article: not found

      Service quality and its impact on customer satisfaction in Indian hospitals : Perspectives of patients and their attendants

      , ,
      Benchmarking: An International Journal
      Emerald

      Read this article at

      ScienceOpenPublisher
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Related collections

          Most cited references79

          • Record: found
          • Abstract: found
          • Article: not found

          Coefficient alpha and the internal structure of tests

          Psychometrika, 16(3), 297-334
            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            The Antecedents and Consequences of Customer Satisfaction for Firms

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

                Bookmark

                Author and article information

                Journal
                Benchmarking: An International Journal
                Benchmarking
                Emerald
                1463-5771
                October 26 2010
                October 26 2010
                : 17
                : 6
                : 807-841
                Article
                10.1108/14635771011089746
                1b2a17ec-6cfb-41d0-b120-c52d6184f4e4
                © 2010

                http://www.emeraldinsight.com/page/tdm

                History

                Comments

                Comment on this article