The return of the chatbots

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Abstract

By all accounts, 2016 is the year of the chatbot. Some commentators take the view that chatbot technology will be so disruptive that it will eliminate the need for websites and apps. But chatbots have a long history. So what's new, and what's different this time? And is there an opportunity here to improve how our industry does technology transfer?

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Journal

Journal ID (publisher-id): applab

Title: Natural Language Engineering

Abbreviated Title: Nat. Lang. Eng.

Publisher: Cambridge University Press (CUP)

ISSN (Print): 1351-3249

ISSN (Electronic): 1469-8110

Publication date Created: September 2016

Publication date (Electronic): September 13 2016

Publication date (Print): September 2016

Volume: 22

Issue: 05

Pages: 811-817

Article

DOI: 10.1017/S1351324916000243

SO-VID: 1b784f25-059b-4e16-a765-953039ce4e3a

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