3
views
0
recommends
+1 Recommend
0 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: not found

      Trust in automation. Part II. Experimental studies of trust and human intervention in a process control simulation.

      ,
      Ergonomics
      Informa UK Limited

      Read this article at

      ScienceOpenPublisherPubMed
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Two experiments are reported which examined operators' trust in and use of the automation in a simulated supervisory process control task. Tests of the integrated model of human trust in machines proposed by Muir (1994) showed that models of interpersonal trust capture some important aspects of the nature and dynamics of human-machine trust. Results showed that operators' subjective ratings of trust in the automation were based mainly upon their perception of its competence. Trust was significantly reduced by any sign of incompetence in the automation, even one which had no effect on overall system performance. Operators' trust changed very little with experience, with a few notable exceptions. Distrust in one function of an automatic component spread to reduce trust in another function of the same component, but did not generalize to another independent automatic component in the same system, or to other systems. There was high positive correlation between operators' trust in and use of the automation; operators used automation they trusted and rejected automation they distrusted, preferring to do the control task manually. There was an inverse relationship between trust and monitoring of the automation. These results suggest that operators' subjective ratings of trust and the properties of the automation which determine their trust, can be used to predict and optimize the dynamic allocation of functions in automated systems.

          Related collections

          Author and article information

          Journal
          Ergonomics
          Ergonomics
          Informa UK Limited
          0014-0139
          0014-0139
          Mar 1996
          : 39
          : 3
          Article
          10.1080/00140139608964474
          8849495
          1d2c3bba-a03d-4146-9b6f-1685ea808f9c
          History

          Comments

          Comment on this article