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      Predicting Health Plan Member Retention from Satisfaction Surveys: The Moderating Role of Intention and Complaint Voicing

      Health Marketing Quarterly
      Informa UK Limited

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          The Antecedents and Consequences of Customer Satisfaction for Firms

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            The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

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              Customer Switching Behavior in Service Industries: An Exploratory Study

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                Author and article information

                Journal
                Health Marketing Quarterly
                Health Marketing Quarterly
                Informa UK Limited
                0735-9683
                1545-0864
                November 26 2008
                November 26 2008
                : 25
                : 4
                : 383-404
                Article
                10.1080/07359680802135757
                1f7c0862-b546-4a05-99ca-e7e261a7c4d3
                © 2008
                History

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