Blog
About

15
views
0
recommends
+1 Recommend
1 collections
    4
    shares
      • Record: found
      • Abstract: not found
      • Article: not found

      An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction : An Experimental Test of Expectancy-Disconfirmation

       

      Journal of Policy Analysis and Management

      Wiley-Blackwell

      Read this article at

      ScienceOpenPublisher
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Related collections

          Most cited references 38

          • Record: found
          • Abstract: not found
          • Article: not found

          The Antecedents and Consequences of Customer Satisfaction for Firms

            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            An Investigation into the Determinants of Customer Satisfaction

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Models of Consumer Satisfaction Formation: An Extension

                Bookmark

                Author and article information

                Journal
                Journal of Policy Analysis and Management
                J. Pol. Anal. Manage.
                Wiley-Blackwell
                02768739
                June 2013
                June 30 2013
                : 32
                : 3
                : 597-614
                Article
                10.1002/pam.21702
                © 2013

                http://doi.wiley.com/10.1002/tdm_license_1.1

                Product
                Self URI (article page): http://doi.wiley.com/10.1002/pam.21702

                Comments

                Comment on this article