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      E-S-QUAL : A Multiple-Item Scale for Assessing Electronic Service Quality

      Author(s): , ,
      Publication date Created:
      Publication date (Print):
      Journal: Journal of Service Research
      Publisher: SAGE Publications

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          An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment

          David W. Gerbing, James C Anderson (1988)
          Article 0 comments Cited 699 times – based on 0 reviews     Review now
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            Consumer Trust, Value, and Loyalty in Relational Exchanges

            Deepak Sirdeshmukh, Jagdip Singh, Barry Sabol (2002)
            Article 0 comments Cited 536 times – based on 0 reviews     Review now
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              Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

              A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1994)
              Article 0 comments Cited 289 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Service Research
                Abbreviated Title: Journal of Service Research
                Publisher: SAGE Publications
                ISSN (Print): 1094-6705
                ISSN (Electronic): 1552-7379
                Publication date Created: June 29 2016
                Publication date (Print): June 29 2016
                Volume: 7
                Issue: 3
                Pages: 213-233
                Article
                DOI: 10.1177/1094670504271156
                SO-VID: 21367b04-487a-4e1f-b10b-0ece6fcf1a7b
                Copyright © © 2016
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