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      The role of business model innovation in the hospitality industry during the COVID-19 crisis

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          Abstract

          The hospitality industry worldwide is among the hardest-hit industries from the COVID-19 lockdowns. Initial theoretical and practical observations in the hospitality industry indicate that business model innovation (BMI) might be a solution to recover from and successfully cope with the COVID-19 crisis. Interestingly, some firms in the hospitality industry already started to successfully adapt their business models. This study explores the why and how of these successful recovery attempts through BMI by conducting a multiple case study of six hospitality firms in Austria. We rely on interview data from managers together with one of their main stammgasts for each case, which we triangulate with secondary data for the analysis. Findings show that BMI is applied during and after the crisis to create new revenue streams and secure a higher level of liquidity, with an important role of stammgasts.

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          Most cited references78

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          How Many Interviews Are Enough?: An Experiment with Data Saturation and Variability

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            Building Theories from Case Study Research

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              THEORY BUILDING FROM CASES: OPPORTUNITIES AND CHALLENGES.

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                Author and article information

                Journal
                Int J Hosp Manag
                Int J Hosp Manag
                International Journal of Hospitality Management
                The Authors. Published by Elsevier Ltd.
                0278-4319
                1873-4693
                26 October 2020
                January 2021
                26 October 2020
                : 92
                : 102723
                Affiliations
                [a ]School of Business and Management, Lappeenranta-Lahti University of Technology, Lappeenranta Campus, Yliopistonkatu 34, 53850 Lappeenranta, Finland
                [b ]Department of Strategy, CERIIM - Excelia Business School, 102 Rue de Coureilles, 17000 La Rochelle, France
                [c ]Department of Entrepreneurship and Management, University of Witten/Herdecke, Alfred-Herrhausen-Straße 50, 58455 Witten, Germany
                [d ]Department of Management, Entrepreneurship and Strategy, Montpellier Business School, 2300 Avenue des Moulins, 34080 Montpellier, France
                [e ]Faculty of Economics and Management, Free University of Bozen-Bolzano, Universitätsplatz 1, 39000 Bolzano, Italy
                [f ]Faculty of Economics and Social Sciences, University of Potsdam, Am Neuen Palais 10, 14469 Potsdam, Germany
                Author notes
                [* ]Corresponding author.
                Article
                S0278-4319(20)30275-9 102723
                10.1016/j.ijhm.2020.102723
                9998104
                36919038
                2208ad3d-f9d0-45ee-a0bd-d0bfa2dc9ede
                © 2020 The Authors

                Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

                History
                : 1 July 2020
                : 30 September 2020
                : 14 October 2020
                Categories
                Article

                business model innovation,hospitality,tourism,covid-19,crisis,stammgasts

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