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      Productivity, quality and relationship marketing in service operations

      International Journal of Contemporary Hospitality Management
      Emerald

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          The Commitment-Trust Theory of Relationship Marketing

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            Relationship Marketing of Services--Growing Interest, Emerging Perspectives

            L. Berry (1995)
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              Measuring Productivity in Services

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                Author and article information

                Journal
                International Journal of Contemporary Hospitality Management
                Int J Contemp Hospitality Mngt
                Emerald
                0959-6119
                February 1998
                February 1998
                : 10
                : 1
                : 4-15
                Article
                10.1108/09596119810199282
                28d20b77-db87-4b4f-980e-8e4c0dd954c6
                © 1998

                http://www.emeraldinsight.com/page/tdm

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