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      I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

      Author(s): , , ,
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      Journal: Telematics and Informatics
      Publisher: Elsevier BV

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                Author and article information

                Journal
                Title: Telematics and Informatics
                Abbreviated Title: Telematics and Informatics
                Publisher: Elsevier BV
                ISSN (Print): 07365853
                Publication date Created: November 2020
                Publication date (Print): November 2020
                Volume: 54
                Page: 101473
                Article
                DOI: 10.1016/j.tele.2020.101473
                SO-VID: 290db59c-2bc8-4904-8809-c142cced036b
                Copyright statement: © 2020
                License:

                https://www.elsevier.com/tdm/userlicense/1.0/

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                Self URI (article page): https://linkinghub.elsevier.com/retrieve/pii/S0736585320301325

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