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      Chatbots and New Audience Opportunities for Museums and Heritage Organisations

      proceedings-article
      , , , ,
      Electronic Visualisation and the Arts (EVA)
      Electronic Visualisation and the Arts
      9 - 13 July 2018
      Chatbots, Artificial intelligence, Museums, Gamification, Virtual museum guides, Teenagers
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            Abstract

            This paper explores how chatbots can offer opportunities for museums and galleries in engaging their audiences through recent developments, and through a case study approach focusing on the design and implementation of an audience development pilot in Milan involving four historic house museums ( Case Museo di Milano ). The pilot aimed to find new and interesting ways to engage teenagers in visiting these museums through visualising narrative using a convergence of chatbot technology and gamification.

            Content

            Author and article information

            Contributors
            Conference
            July 2018
            July 2018
            : 164-171
            Affiliations
            [0001]Invisible Studio Ltd.

            London

            UK
            [0002]Health and Biomedical Informatics

            The University of Melbourne

            Australia
            [0003]Museo Poldi

            Pezzoli

            Milan, Italy
            [0004]Art in the City

            Milan

            Italy
            Article
            10.14236/ewic/EVA2018.33
            2caeb3aa-665b-4fb3-aa52-a31a28da018b
            © Boiano et al. Published by BCS Learning and Development Ltd. Proceedings of EVA London 2018, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Electronic Visualisation and the Arts
            EVA
            London, UK
            9 - 13 July 2018
            Electronic Workshops in Computing (eWiC)
            Electronic Visualisation and the Arts
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/EVA2018.33
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Chatbots,Artificial intelligence,Museums,Gamification,Virtual museum guides,Teenagers

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