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      Mobile Usability Testing in Healthcare: Methodological Approaches.

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          Abstract

          The use of mobile devices and healthcare applications is increasing exponentially worldwide. This has lead to the need for the healthcare industry to develop a better understanding of the impact of the usability of mobile software and hardware upon consumer and health professional adoption and use of these technologies. There are many methodological approaches that can be employed in conducting usability evaluation of mobile technologies. More obtrusive approaches to collecting study data may lead to changes in study participant behaviour, leading to study results that are less consistent with how the technologies will be used in the real-world. Alternatively, less obstrusive methods used in evaluating the usability of mobile software and hardware in-situ and laboratory settings can lead to less detailed information being collected about how an individual interacts with both the software and hardware. In this paper we review and discuss several innovative mobile usability evaluation methods on a contiuum from least to most obtrusive and their effects on the quality of the usability data collected. The strengths and limitations of methods are also discussed.

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          Author and article information

          Journal
          Stud Health Technol Inform
          Studies in health technology and informatics
          1879-8365
          0926-9630
          2015
          : 216
          Affiliations
          [1 ] School of Health Information Science, University of Victoria, Victoria, BC, Canada.
          Article
          26262067
          2f308567-1a7a-4827-b6e7-de7a710e65be
          History

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