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The Sociology of Emotional Labor
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Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Alicia Grandey (2000)
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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
Céleste M Brotheridge, Alicia Grandey (2002)
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WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
A A Grandey (2003)