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SERQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Author(s):
a Parasuraman
,
Va Zeithaml
,
LL Berry
,
AP Parasuraman
,
VA. ZEITHAML
,
A Parasuraman
,
V. Zeithaml
,
L. L. BERRY
,
Parasuraman
,
A. parasuraman
,
L Berry
,
A. PARASURAMAN
,
VA Zeithaml
,
V. ZEITHAML
,
L. BERRY
,
V Zeithaml
Publication date:
1988
Journal:
J Retail
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Journal of Health Sciences
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Journal
DOI::
10.1016/S0148-2963(99)00084-3
ScienceOpen disciplines:
Nursing
,
Medicine
Data availability:
ScienceOpen disciplines:
Nursing
,
Medicine
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