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SERQUAL: A Multiple-Item scale for Measuring Consumer Perceptions of Service Quality
a Parasuraman, Va Zeithaml, LL Berry, AP Parasuraman, VA. ZEITHAML, A Parasuraman, V. Zeithaml, L. L. BERRY, Parasuraman, A. parasuraman, L Berry, A. PARASURAMAN, VA Zeithaml, V. ZEITHAML, L. BERRY, V Zeithaml
1988
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