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      “Thinking About Thinking Aloud”: An Investigation of Think-Aloud Methods in Usability Testing

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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      Think-aloud protocols, Usability testing, User studies

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          Abstract

          Usability has become an imperative aspect of survival on the web, thus, it has always been considered as a crucial aspect of web design. This paper presents the results of a study that compared two think-aloud usability testing methods: the concurrent think-aloud and the retrospective think-aloud methods. Data from task performance, testing experience, and usability problems were collected from 40 participants equally distributed between the two think-aloud conditions. The results found that while the thinking aloud method had no impact on task performance and participants testing experience, participants using the concurrent think-aloud method detected a larger number of minor problems with the test interface than participants using the retrospective think-aloud method. These findings suggest a reason for preferring the concurrent think-aloud method to the retrospective one.

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          Most cited references 6

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          Levels of automation and user participation in usability testing.

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            ‘Evaluating municipal websites: a methodological comparison of three think-aloud variants.’

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              Protocol Analysis: Verbal Reports as Data.

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                Author and article information

                Contributors
                Conference
                July 2016
                July 2016
                : 1-3
                Affiliations
                School of Computing Sciences

                University of East Anglia

                Norwich, NR4 7TJ, UK

                College of Computer

                Umm Al-Qura University
                School of Computing Sciences

                University of East Anglia

                Norwich, NR4 7TJ, UK
                Article
                10.14236/ewic/HCI2016.101
                © Alhadreti et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 30th International BCS Human Computer Interaction Conference
                HCI
                30
                Bournemouth University, Poole, UK
                11 - 15 July 2016
                Electronic Workshops in Computing (eWiC)
                Fusion
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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