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      A measure of service quality for retail stores: Scale development and validation

      Author(s): , ,
      Publication date Created:
      Publication date (Print):
      Journal: Journal of the Academy of Marketing Science
      Publisher: Springer Nature

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          SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

          J. Cronin, Steven A. Taylor (1994)
          Article 0 comments Cited 268 times – based on 0 reviews     Review now
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            An empirical assessment of the SERVQUAL scale

            Gregory Boller, Emin Babakus (1992)
            Article 0 comments Cited 258 times – based on 0 reviews     Review now
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              Expectations, Performance Evaluation, and Consumers' Perceptions of Quality

              R. Teas (1993)
              Article 0 comments Cited 211 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of the Academy of Marketing Science
                Abbreviated Title: JAMS
                Publisher: Springer Nature
                ISSN (Print): 0092-0703
                ISSN (Electronic): 1552-7824
                Publication date Created: December 1996
                Publication date (Print): December 1996
                Volume: 24
                Issue: 1
                Pages: 3-16
                Article
                DOI: 10.1007/BF02893933
                SO-VID: 34dcc829-0358-40e6-9b67-6f0d243695c4
                Copyright © © 1996
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