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      The Nature and Determinants of Customer Expectations of Service

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      Journal of the Academy of Marketing Science

      SAGE Publications

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          Journal
          Journal of the Academy of Marketing Science
          Journal of the Academy of Marketing Science
          SAGE Publications
          0092-0703
          January 01 1993
          January 01 1993
          : 21
          : 1
          : 1-12
          Article
          10.1177/0092070393211001
          © 1993
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