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      Towards a unified model of HCI and ISB for user interfaces

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          Abstract

          This study aims to identify the steps in which users of academic libraries search for information and interact with the libraries' web interfaces. The study draws on models from the disciplines of human-computer interaction (HCI) and information-seeking behaviour (ISB) to create and investigate a Unified Model. Interpretive case studies were conducted at two universities, one in the UK and one in Kuwait. Qualitative data was collected using observations with postgraduate students and analysed by a content analysis approach. The findings revealed seven steps taken in searching for information and interacting with academic libraries' web interfaces, but these steps are overlapped as users can change, move and go from one step to another based on the difficulties they encounter and the options they have.

          Abstract

          Human-computer interaction; Academic library; Information-seeking behaviours; User interface; Case study; Interaction design; Information retrieval; Information technology; Content analysis

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          Most cited references 14

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          Consumer Search: An Extended Framework

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            Information behaviour: An interdisciplinary perspective

             T.D. WILSON (1997)
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              Clarifying search: a user-interface framework for text searches

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                Author and article information

                Contributors
                Journal
                Heliyon
                Heliyon
                Heliyon
                Elsevier
                2405-8440
                18 September 2020
                September 2020
                18 September 2020
                : 6
                : 9
                Affiliations
                [a ]College of Basic Education, The Public Authority for Applied Education and Training, Kuwait
                [b ]Salford Business School, University of Salford, UK
                Author notes
                []Corresponding author. tr.alazemi@ 123456paaet.edu.kw
                Article
                S2405-8440(20)31506-1 e04662
                10.1016/j.heliyon.2020.e04662
                7505766
                © 2020 The Authors

                This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

                Categories
                Research Article

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