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      The impact of online reviews on hotel booking intentions and perception of trust

      Author(s): ,
      Publication date Created:
      Publication date (Print):
      Journal: Tourism Management
      Publisher: Elsevier BV

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          The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

          Mary Bitner, Bernard Booms, Mary Tetreault (1990)
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            Consumer Trust, Value, and Loyalty in Relational Exchanges

            Deepak Sirdeshmukh, Jagdip Singh, Barry Sabol (2002)
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              Customer Satisfaction and Word of Mouth

              E. W. Anderson (1998)
              Article 0 comments Cited 292 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Tourism Management
                Abbreviated Title: Tourism Management
                Publisher: Elsevier BV
                ISSN (Print): 02615177
                Publication date Created: December 2011
                Publication date (Print): December 2011
                Volume: 32
                Issue: 6
                Pages: 1310-1323
                Article
                DOI: 10.1016/j.tourman.2010.12.011
                SO-VID: 3ddf8ed1-a9df-4a8c-a62d-2cf1201ba5ad
                Copyright © © 2011
                License:

                http://www.elsevier.com/tdm/userlicense/1.0/

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