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      The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

      1 , 2
      Psychology & Marketing
      Wiley

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          The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

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            The Predictive Validity of Multiple-Item Versus Single-Item Measures of the Same Constructs

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              An empirical assessment of the SERVQUAL scale

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                Author and article information

                Journal
                Psychology & Marketing
                Psychol. Mark.
                Wiley
                07426046
                June 2018
                June 2018
                April 22 2018
                : 35
                : 6
                : 427-442
                Affiliations
                [1 ]Hanyang University ERICA
                [2 ]Seoul National University
                Article
                10.1002/mar.21096
                40121177-a6a1-4825-a783-b4a0319799c2
                © 2018

                http://doi.wiley.com/10.1002/tdm_license_1.1

                http://onlinelibrary.wiley.com/termsAndConditions#vor

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