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Customer Efficiency : Concept and Its Impact on E-Business Management
Author(s):
Mei Xue
,
Patrick T. Harker
Publication date
Created:
June 29 2016
Publication date
(Print):
June 29 2016
Journal:
Journal of Service Research
Publisher:
SAGE Publications
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Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Donald Lehmann
,
Eugene Anderson
,
Claes Fornell
(1994)
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Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Eugene Anderson
,
Claes Fornell
,
Roland T. Rust
(1997)
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Managing customers as human resources in service organizations
David Bowen
(1987)
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Author and article information
Journal
Title:
Journal of Service Research
Abbreviated Title:
Journal of Service Research
Publisher:
SAGE Publications
ISSN (Print):
1094-6705
ISSN (Electronic):
1552-7379
Publication date Created:
June 29 2016
Publication date (Print):
June 29 2016
Volume
: 4
Issue
: 4
Pages
: 253-267
Article
DOI:
10.1177/1094670502004004003
SO-VID:
434810e5-f580-4a2c-b155-7de765303a4e
Copyright ©
© 2016
License:
http://journals.sagepub.com/page/policies/text-and-data-mining-license
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