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      Users need your models! Exploiting Design Models for Explanations

      , ,

      The 26th BCS Conference on Human Computer Interaction (HCI)

      Human Computer Interaction

      12 - 14 September 2012

      Self–Explanatory User Interfaces, Model–Driven Engineering, Gulf of Quality

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          Abstract

          End users can ask themselves about the User Interface (UI). Questions arise because users are not designers so both designers and users, have different perceptions of the same UI. Help Systems have naturally emerged to tackle this problem. Most of these Help Systems are predefined, so at design time designers need to anticipate the problems users may find at runtime, which limits the scope of the support. This paper explores Model-Driven Engineering to overcome this limitation: models created at design time are exploited at runtime for providing end users with explanations. Based on Norman’s Theory of Action this paper introduces the Gulf of Quality as the distance between the models the designer creates at design time and the mental models the end user elaborates. This concept sets the basis of a Model-Driven method and a supporting architecture for computing explanations for the end user. The method deals uniformly with the UI of the help system and the UI of the application. They can be weaved or not, depending on the model transformations the designer selects. A software architecture is devised and implemented in a running IDE. The feasibility of the approach is shown through two use cases.

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          Most cited references 8

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          Questions, Options, and Criteria: Elements of Design Space Analysis

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            A Unifying Reference Framework for multi-target user interfaces

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              PervasiveCrystal Asking and Answering Why and Why Not Questions about Pervasive Computing Applications

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                Author and article information

                Contributors
                Conference
                September 2012
                September 2012
                : 79-88
                Affiliations
                UJF, CNRS, LIG

                41 rue des mathématiques

                38400 Saint Martin d’Hères, France
                Grenoble INP, CNRS, LIG

                41 rue des mathématiques

                38400 Saint Martin d’Hères, France
                Article
                10.14236/ewic/HCI2012.13
                © Alfonso García Frey et al. Published by BCS Learning and Development Ltd. The 26th BCS Conference on Human Computer Interaction, Birmingham, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                The 26th BCS Conference on Human Computer Interaction
                HCI
                26
                Birmingham, UK
                12 - 14 September 2012
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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