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      Perceived Usability Evaluation of Microsoft Teams as an Online Learning Platform During COVID-19 using System Usability Scale and Technology Acceptance Model in India

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          Highlights

          • Measuring the perceived usability of online learning platforms is an important issue in times of COVID-19 as now the education delivery is “online only”

          • The prevalence of a digital divide in terms of the consumption platform (smartphones vs. laptops) does not have any effect on the perceived usability of the online learning platform.

          • The visually different approaches followed by the HCI and IS research community towards usability evaluation (in terms of SUS and TAM) are actually related and produce similar consistent results.

          Abstract

          The COVID-19 pandemic has resulted in a physical shutdown of all types of educational institutes worldwide due to which the education delivery has now shifted to an “ online only” exclusivity model. In this perspective, perceived usability of the online learning platforms that are currently being used is an important aspect, especially due to the absence of any physical classes. In this work Microsoft Teams is used as the reference platform for which the perceived usability is evaluated. For the evaluation purpose a dual strategy is followed by using the System Usability Scale (SUS), which is a Human Computer Interaction (HCI) based approach, and a modified Technology Acceptance Model (TAM), which is an Information Systems (IS) based approach. Although both these instruments are popular in their respective domains, yet they have not been considered simultaneously in one work for the purpose of usability evaluation. By doing so, this work attempts to streamline and unify the process of usability evaluation. Results that are obtained from a large-scale survey of university students show the similarity and equivalency between the two methodologies, with the Perceived Ease of Use (PEOU) construct of TAM having greater similarity with SUS. Moreover, this work also considers the digital-divide aspect (mobile vs. web environment) that is prevalent particularly in developing countries like India, and whether it has any effect on the perceived usability. Results show that the consumption platform does not have any effect on the usability aspect.

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          Most cited references60

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          SPSS and SAS programs for determining the number of components using parallel analysis and Velicer’s MAP test

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            IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use

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              Determining what individual SUS scores mean: Adding and adjective rating scale

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                Author and article information

                Journal
                Child Youth Serv Rev
                Child Youth Serv Rev
                Children and Youth Services Review
                Elsevier Ltd.
                0190-7409
                0190-7409
                1 October 2020
                1 October 2020
                : 105535
                Affiliations
                School of IT, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand
                Author notes
                [* ]Corresponding author at: School of Information Technology, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand, Pin: 10140.
                Article
                S0190-7409(20)31399-2 105535
                10.1016/j.childyouth.2020.105535
                7527281
                33020676
                4ee4b4de-68b1-45b2-be6b-125d4c002e27
                © 2020 Elsevier Ltd. All rights reserved.

                Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

                History
                : 24 July 2020
                : 25 September 2020
                : 27 September 2020
                Categories
                Article

                covid-19,online learning,perceived usability,system usability scale (sus),technology acceptance model (tam)

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