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      What Are You Complaining About?: A Study of Online Reviews of Mobile Applications

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      27th International BCS Human Computer Interaction Conference (HCI 2013) (HCI)

      Human Computer Interaction Conference (HCI 2013)

      9 - 13 September 2013

      Online reviews, Mobile apps

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          Abstract

          In this paper, we explore the content of online reviews of mobile applications to get a better understanding of the most recurring issues users report through reviews, and the way the price and the rating of an app influences the type and the amount of feedback users report. Results show that users tend to provide positive feedback, often associating it with requirements for additional features. Also, users tend to provide more feedback for the lower rated apps and the optimal price range was found to be between £2.25 and £3.50.

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          Finding unusual review patterns using unexpected rules

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            Extracting usability and user experience information from online user reviews

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              Author and article information

              Contributors
              Conference
              September 2013
              September 2013
              : 1-6
              Affiliations
              Oxford Brookes University

              Oxford, United Kingdom
              Article
              10.14236/ewic/HCI2013.38
              © Claudia Iacob et al. Published by BCS Learning and Development Ltd. 27th International BCS Human Computer Interaction Conference (HCI 2013), Brunel University, London, UK

              This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

              27th International BCS Human Computer Interaction Conference (HCI 2013)
              HCI
              27
              Brunel University, London, UK
              9 - 13 September 2013
              Electronic Workshops in Computing (eWiC)
              Human Computer Interaction Conference (HCI 2013)
              Product
              Product Information: 1477-9358BCS Learning & Development
              Self URI (journal page): https://ewic.bcs.org/
              Categories
              Electronic Workshops in Computing

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