What Are You Complaining About?: A Study of Online Reviews of Mobile Applications

In this paper, we explore the content of online reviews of mobile applications to get a better understanding of the most recurring issues users report through reviews, and the way the price and the rating of an app influences the type and the amount of feedback users report. Results show that users tend to provide positive feedback, often associating it with requirements for additional features. Also, users tend to provide more feedback for the lower rated apps and the optimal price range was found to be between £2.25 and £3.50.

Content

Author and article information

Contributors

Claudia Iacob

Varsha Veerappa

Rachel Harrison

Conference

Publication date: September 2013

Publication date (Print): September 2013

Pages: 1-6

Affiliations

[0001]Oxford Brookes University

Oxford, United Kingdom

Article

DOI: 10.14236/ewic/HCI2013.38

SO-VID: 515d850f-6e22-4f0a-ac8c-4d315e54746e

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 27th International BCS Human Computer Interaction Conference (HCI 2013)

Conference acronym: HCI

Conference number: 27

Conference location: Brunel University, London, UK

Conference date: 9 - 13 September 2013

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference (HCI 2013)

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2013.38

Self URI (journal page): https://ewic.bcs.org/

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What Are You Complaining About?: A Study of Online Reviews of Mobile Applications

Abstract