Impact of Help or Crisis Lines for Mental Health : Proposal for a systematic review using PRISMA-2020 statement

Abstract

The authors propose the background and rationale to undertake a systematic review of the evidence for the impact of helplines or crisis lines on mental health outcomes. Hitherto, the evidence of effectiveness is based on subjective feedback, and hurdles exist in long-term data due to the confidentiality and transactional nature of the interactions conducted through these services.