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      Investigating the Future of Self-Service Technology

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      Proceedings of HCI 2010 (HCI)

      Human Computer Interaction

      6 - 10 September 2010

      Self-service technology, Web-survey

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          Abstract

          In this paper we describe an ongoing research project between NCR Dundee and Abertay University to investigate the future of self-service technology for entertainment. The aim was to assess how future technologies may be utilized in building a new system or improving current approaches to content distribution. We designed a web-based survey to determine the likelihood with which users would interact with future services. The findings suggested a strong preference for internet based technologies and the implications for further usage technologies are discussed.

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          Most cited references 5

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          Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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            The influence of technology anxiety on consumer use and experiences with self-service technologies

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              Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store

               R. Burke (2002)
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                Author and article information

                Contributors
                Conference
                September 2010
                September 2010
                : 346-349
                Affiliations
                University of Abertay Dundee

                Dundee, DD1 HG
                NCR Discovery Centre

                3 Fulton Road, Dundee, DD2 4SW
                Article
                10.14236/ewic/HCI2010.40
                © Paul Robertson et al. Published by BCS Learning and Development Ltd. Proceedings of HCI 2010, University of Abertay, Dundee, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of HCI 2010
                HCI
                24
                University of Abertay, Dundee, UK
                6 - 10 September 2010
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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