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The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Author(s):
Lloyd C Harris
,
Mark M.H Goode
Publication date
Created:
January 2004
Publication date
(Print):
January 2004
Journal:
Journal of Retailing
Publisher:
Elsevier BV
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Online interactive cancer simulations and demos
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Coefficient alpha and the internal structure of tests
Lee Cronbach
(1951)
Psychometrika, 16(3), 297-334
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The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan
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Shelby D. Hunt
(1994)
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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
G.Tomas Hult
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J.Joseph Cronin
,
Michael K. Brady
(2000)
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Author and article information
Journal
Title:
Journal of Retailing
Abbreviated Title:
Journal of Retailing
Publisher:
Elsevier BV
ISSN (Print):
00224359
Publication date Created:
January 2004
Publication date (Print):
January 2004
Volume
: 80
Issue
: 2
Pages
: 139-158
Article
DOI:
10.1016/j.jretai.2004.04.002
SO-VID:
6169ff66-a5f7-439c-bfdd-e169e8576690
Copyright ©
© 2004
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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