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      The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

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      Journal of Retailing
      Elsevier BV

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          Coefficient alpha and the internal structure of tests

          Psychometrika, 16(3), 297-334
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            The Commitment-Trust Theory of Relationship Marketing

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              Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

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                Author and article information

                Journal
                Journal of Retailing
                Journal of Retailing
                Elsevier BV
                00224359
                January 2004
                January 2004
                : 80
                : 2
                : 139-158
                Article
                10.1016/j.jretai.2004.04.002
                6169ff66-a5f7-439c-bfdd-e169e8576690
                © 2004

                http://www.elsevier.com/tdm/userlicense/1.0/

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