Factors That Influence Data Use to Improve Health Service Delivery in Low- and Middle-Income Countries

Abstract

We identified factors that may influence the relationship between information generation and improvement of health service delivery: governance (leadership, participatory monitoring, regular review of data); production of information (presentation of findings, data quality, qualitative data); and health information system resources (electronic health management information systems, organizational structure, training).

Abstract

Key Findings

We identified factors that may influence the relationship between information generation and improvement of health services:

• Governance (leadership, participatory monitoring, regular review of data)

• Production of information (presentation of findings, data quality, qualitative data)

• Health information system resources (electronic health management information systems, organizational structure, training)

Key Implications

• Health system researchers should consider how these factors may apply in the field to build a stronger evidence base for how to effectively translate information drawn from health service delivery indicators into improvements in primary health care service delivery.

• Program managers, district level staff, health facility managers, and health care workers should consider what support they need to use available data to improve decision making at the local level and their role in advocating for improved health service delivery in their communities.  

ABSTRACT

Background:

Health service delivery indicators are designed to reveal how well health services meet a community’s needs. Effective use of the data can enable targeted improvements in health service delivery. We conducted a systematic review to identify the factors that influence the use of health service delivery indicators to improve delivery of primary health care services in low- and middle-income settings.

Methods:

We reviewed empirical studies published in 2005 or later that provided evidence on the use of health service delivery data at the primary care level in low- and middle-income countries. We searched Scopus, Medline, the Cochrane Library, and citations of included studies. We also searched the gray literature, using a separate strategy. We extracted information on study design, setting, study population, study objective, key findings, and any identified lessons learned.

Results:

Twelve studies met the inclusion criteria. This small number of studies suggests there is insufficient evidence to draw reliable conclusions. However, a content analysis identified the following potentially influential factors, which we classified into 3 categories: governance (leadership, participatory monitoring, regular review of data); production of information (presentation of findings, data quality, qualitative data); and health information system resources (electronic health management information systems, organizational structure, training). Contextual factors and performance-based financing were also each found to have a role; however, discussing these as mediating factors may not be practical in terms of promoting data use.

Conclusion:

Scant evidence exists regarding factors that influence the use of health service delivery indicators to improve delivery of primary health care services in low- and middle-income countries. However, the existing evidence highlights some factors that may have a role in improving data use. Further research may benefit from comparing data use factors across different types of program indicators or using our classification as a framework for field experiments.