“You saved my life.” These were the words of a middle-aged black woman on the first
post-operative visit. Due to the COVID-19 pandemic, she battled against clinic closures
and cancelled appointments leading to untreated proliferative diabetic retinopathy.
The lapse in visits caused her to rush to the emergency room with severe, intolerable
eye pain caused by neovascular glaucoma and uncontrolled intraocular pressure. After
many logistical hurdles, the patient underwent a glaucoma drainage implant insertion.
And she was so thankful to the medical staff that the pain was relieved.
Although patients are generally thankful, there was much more meaning in the gratitude
expressed in this case. In addition to the reprieve of eye pain, there was an emotional
catharsis, as the uncertainty and fear relating to the tumultuous pursuit of aid was
finally put to rest. It was the lack of access and support, as well as the physical
discomfort, that took a severe toll on the patient’s health. There were no heroic
measures performed. In fact, this particular indication and surgery is a weekly routine
at our institution. Yet, the relief of agony during this time where no other help
was available, was lifesaving to the patient.
At the height of the COVID-19 pandemic, when many outpatient offices and surgical
centers were closed, there were still many patients who required ophthalmological
services. High acuity patients came to us with longer duration of symptoms. When they
were finally able to seek medical care, they expressed such a special appreciation.
For us as residents-in-training, it reaffirmed the major reason we chose this profession.
The pandemic stripped medicine back to its core--helping those in need. The sleepless
nights, the bureaucratic oversight, the financial burden, all seem to dull the idealistic
sheen from just a few years ago when we were handed the cap and gown. However, the
fulfillment in treating these patients in the last few months confirmed the aspects
of medicine that make it all worthwhile.
In contemplating this unique period as the nation shifts its focus towards social
justice, we can’t help but to consider those who routinely lack care. In ordinary
times, even without the pandemic lockdown, there are some who still find themselves
in the same war as the patient in our story, battling for healthcare.
In order to keep appointments, adequate access is required. Those with sufficient
insurance, transportation, and health literacy are more likely to benefit. The distressing
truth is that health disparities do exist. In ophthalmology, we are often comfortably
shielded from this reality, as it is those patients who make their way to clinic who
emerge blessed. But it begs the question - what happens to those who cannot? Based
on our experience in the last few months, the likely answer is unnerving.
Unfortunately, it is largely racial minorities who are disproportionally afflicted
with this struggle.
1
There is data that these populations have worse healthcare outcomes.
1
During this time, they have also been less likely to obtain COVID-19 tests and are
accounting for a higher percentage of deaths.
2
The same inequalities faced outside of medicine have led to protests, social media
posts, and demonstrations, all with the theme: Black lives matter.
3
Although this movement has origins outside of our field, we can still heed the message.
It is true that not all physicians save lives. But in some ways, as inspired by our
own black patient, the help we provide, even with a simple eye surgery to those in
need, can be equally as important.
As the curve flattens and the amount of protective equipment meets the demand, we
can draw on our recent experiences in helping a desperate and fearful population.
Reflecting on the current health crisis and now the rising social tensions based on
inequality, we recognize there is still more to be done. We must harness our renewed
commitment to assist the underserved community, particularly the racial minorities,
in their need for healthcare access.
Credit author statement:
Ann Quan: Conceptualization, Writing- Original draft preparation. Nimesh Patel: Conceptualization,Writing-
Reviewing and Editing