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      Critical Incident Management by Teleconference: Identifying Non-Technical Skills

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      9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)

      Naturalistic Decision Making (NDM9)

      23 - 26 June 2009

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          Abstract

          Motivation – appears to have been very little research into the decision making, situation awareness and communication skills required to manage critical incidents which have to be resolved by teleconference. Research approach – task analysis methods including interviews with subject matter experts. Research limitations/ implications – this is a new project and only the background, rationale and first stage of development are presented. Originality/ Value – Non-technical skills framework for TCIM (Teleconference Critical Incident Management) provides a curriculum for training, the basis for an assessment and feedback tool and a method for incident analysis. Take away message – non-technical frameworks of cognitive and social skills can be adapted for teleconference decision making.

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          Author and article information

          Contributors
          Conference
          June 2009
          June 2009
          : 187-188
          Affiliations
          Morgan Stanley
          University of Aberdeen
          Article
          10.14236/ewic/NDM2009.19
          © Graham Coull et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)
          NDM
          9
          BCS London
          23 - 26 June 2009
          Electronic Workshops in Computing (eWiC)
          Naturalistic Decision Making (NDM9)
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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