1,438
views
0
recommends
+1 Recommend
1 collections
    4
    shares

      Celebrating 65 years of The Computer Journal - free-to-read perspectives - bcs.org/tcj65

      scite_
       
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      Critical Incident Management by Teleconference: Identifying Non-Technical Skills

      proceedings-article
      , , ,
      9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)
      Naturalistic Decision Making (NDM9)
      23 - 26 June 2009
      Bookmark

            Abstract

            Motivation – appears to have been very little research into the decision making, situation awareness and communication skills required to manage critical incidents which have to be resolved by teleconference. Research approach – task analysis methods including interviews with subject matter experts. Research limitations/ implications – this is a new project and only the background, rationale and first stage of development are presented. Originality/ Value – Non-technical skills framework for TCIM (Teleconference Critical Incident Management) provides a curriculum for training, the basis for an assessment and feedback tool and a method for incident analysis. Take away message – non-technical frameworks of cognitive and social skills can be adapted for teleconference decision making.

            Content

            Author and article information

            Contributors
            Conference
            June 2009
            June 2009
            : 187-188
            Affiliations
            [0001]Morgan Stanley
            [0002]University of Aberdeen
            Article
            10.14236/ewic/NDM2009.19
            68a0d520-1042-4e70-b18f-c9811c121520
            © Graham Coull et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)
            NDM
            9
            BCS London
            23 - 26 June 2009
            Electronic Workshops in Computing (eWiC)
            Naturalistic Decision Making (NDM9)
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/NDM2009.19
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction

            Comments

            Comment on this article