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      Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

      Author(s): , , ,
      Publication date Created:
      Publication date (Print):
      Journal: Journal of Marketing
      Publisher: American Marketing Association (AMA)

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          Journal
          Title: Journal of Marketing
          Abbreviated Title: Journal of Marketing
          Publisher: American Marketing Association (AMA)
          ISSN (Print): 0022-2429
          Publication date Created: July 2000
          Publication date (Print): July 2000
          Volume: 64
          Issue: 3
          Pages: 50-64
          Article
          DOI: 10.1509/jmkg.64.3.50.18024
          SO-VID: 6b3ba241-e821-4f1b-9eb2-851c64ee18f1
          Copyright © © 2000
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