Blog
About

148
views
0
recommends
+1 Recommend
1 collections
    7
    shares
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      The Sharing Economy: User – Generated Rating and the Quality of Service in Tourism

      , ,

      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Sharing economy, Tourism, User-generated rating, Home-sharing

      Read this article at

      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          The impact of the sharing economy business model continues to grow at a remarkable rate in many sectors. Consumers need to deal with independent service providers (e.g., Airbnb) and not commercial businesses (e.g., hotel chains). We are exploring scientific facts about product quality based on user-generated ratings. We compared Airbnb place ratings with TripAdvisor and analysed why these ratings in the sharing economy platform are so high. Our analysis showed more than 285 properties holding an average user-generated rating score of 5 stars. This directed us to analyse where the review platforms generate doubtful distributions of star ratings, which are questionable reflections of true service quality. In addition, we found considerable variability in ratings. This discrepancy made us question how these distributions occur in the sharing economy, particularly in home-sharing tourism, where rating variability is small compared to that in the traditional hotel industry.

          Related collections

          Most cited references 16

          • Record: found
          • Abstract: not found
          • Article: not found

          Sustainable Consumption: Opportunities for Consumer Research and Public Policy

            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            Ride On! Mobility Business Models for the Sharing Economy

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Overcoming the J-shaped distribution of product reviews

                Bookmark

                Author and article information

                Contributors
                Conference
                July 2018
                July 2018
                : 1-5
                Affiliations
                Faculty of Sciences & Technology (UNL)

                Lisbon, 2267057, Portugal
                Madeira Interactive

                Technologies Institute

                Funchal, 2267057, Portugal
                New University of Lisbon

                Lisbon, 2267057, Portugal
                Article
                10.14236/ewic/HCI2018.137
                © Silva et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK.

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

                Comments

                Comment on this article