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The American Customer Satisfaction Index: Nature, Purpose, and Findings
Author(s):
Claes Fornell
,
Michael D. Johnson
,
Eugene W. Anderson
,
Jaesung Cha
,
Barbara Everitt Bryant
Publication date
Created:
October 1996
Publication date
(Print):
October 1996
Journal:
Journal of Marketing
Publisher:
JSTOR
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There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.
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Technology, Mind, and Behavior
Author and article information
Journal
Title:
Journal of Marketing
Abbreviated Title:
Journal of Marketing
Publisher:
JSTOR
ISSN (Print):
00222429
Publication date Created:
October 1996
Publication date (Print):
October 1996
Volume
: 60
Issue
: 4
Page
: 7
Article
DOI:
10.2307/1251898
SO-VID:
6c69a901-a830-4d41-9b44-c551f649081a
Copyright ©
© 1996
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