The determinants of service quality: satisfiers and dissatisfiers

Johnston, Robert L

doi:10.1108/09564239510101536

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The determinants of service quality: satisfiers and dissatisfiers

Author(s): Robert Johnston

Publication date Created: December 1995

Publication date (Print): December 1995

Journal: International Journal of Service Industry Management

Publisher: Emerald

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Title: International Journal of Service Industry Management

Abbreviated Title: Int J of Service Industry Mgmt

Publisher: Emerald

ISSN (Print): 0956-4233

Publication date Created: December 1995

Publication date (Print): December 1995

Volume: 6

Issue: 5

Pages: 53-71

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DOI: 10.1108/09564239510101536

SO-VID: 6dcdd0df-2cd6-4ebc-93e8-1773b74ec321

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The determinants of service quality: satisfiers and dissatisfiers

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