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Consumer responses to service failures: Influence of procedural and interactional fairness perceptions
Author(s):
Cathy Goodwin
,
Ivan Ross
Publication date
Created:
September 1992
Publication date
(Print):
September 1992
Journal:
Journal of Business Research
Publisher:
Elsevier BV
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Procedural speed in criminal law
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Equity, Equality, and Need: What Determines Which Value Will Be Used as the Basis of Distributive Justice?
Morton Deutsch
(1975)
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Materialism: Trait Aspects of Living in the Material World
Russell W. Belk
(1985)
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New directions in equity research.
Elaine Walster
,
Ellen Berscheid
,
G. William Walster
(1973)
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Author and article information
Journal
Title:
Journal of Business Research
Abbreviated Title:
Journal of Business Research
Publisher:
Elsevier BV
ISSN (Print):
01482963
Publication date Created:
September 1992
Publication date (Print):
September 1992
Volume
: 25
Issue
: 2
Pages
: 149-163
Article
DOI:
10.1016/0148-2963(92)90014-3
SO-VID:
6f931e47-ff6e-4cce-acee-b6806886e8cb
Copyright ©
© 1992
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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