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The daily spillover and crossover of emotional labor: Faking emotions at work and at home
October 2012
October 2012
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Most cited references31
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Emotion Work, Feeling Rules, and Social Structure
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WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
A A Grandey (2003)